Your Hospital Stay

It's important that general admission patients are familiar with the processes and information on this page as there are specific tasks which you need to attend to, so that your hospital stay runs smoothly.

  • Pre-Admission
  • Admission
  • Discharge
Your Hospital Stay

General

Pre-Admission

Information in this section explains what happens in preparation for your admission to hospital.

Your Hospital Booking

The booking for your hospital stay will be made by your admitting doctor. You may be given a Patient Registration Form to complete.

Complete Admission Paperwork

Please complete all the 'Patient' sections on the form and return it to the reception desk at the hospital at least three working days before your scheduled surgery or procedure. This confirms your booking and will ensure that we have everything ready for your arrival.

Confirm Cost Coverage

Prior to your admission, please contact our Members Check department during office hours to verify your insurance and to assist you with any questions you may have about insurance and the cost of your hospital stay. For further information see:

Pre-Admission Clinic (Orthopaedic)

All patients undergoing orthopaedic joint replacements are required to attend a Pre-Admission Clinic. This clinic provides education, medical review and allows identification of any discharge planning or other special needs you may have after your surgery.

An appointment is made for you once your joint surgery is confirmed.

Admission Confirmation

It's important to confirm your details including the date and time of admission, your procedure and your expectations relating to discharge and post-discharge care.

The hospital will endeavour to contact you. If we've been unsuccessful and it's less than 48 hours prior to your admission, please contact us Monday to Friday, between 8 am and 4 pm to speak to the admissions clerk and confirm your admission details. This call will take approximately 10 minutes.

What to bring to Hospital

Please remember to bring the following to hospital with you as relevant to you:

  • Medicare card
  • Private health insurance membership card
  • Veterans' affairs entitlement card
  • Relevant xrays
  • All medications in their original packaging that you are currently taking
  • Sleepwear, dressing gown and slippers or comfortable shoes
  • Personal toiletries (e.g. toothbrush, toothpaste, soap)
  • Glasses and physical aids (e.g. walking sticks, hearing aids)

Please don't bring the following items with you:

  • Talcum powder
  • Jewellery
  • Large sums of money
  • Other valuables

Admission

On Arrival

On the day of your admission, ensure you arrive at the hospital at the time designated by the admissions clerk or your doctor. On arrival, please register at reception. You'll then be escorted to your room.

We provide all patients with a security locker for medication and personal items. The hospital accepts no responsibility for the security of patient possessions, including jewellery, watches and money. Any valuables brought into the hospital can be signed in to the hospital's security safe for the duration of your stay.

Note that mobile phones shouldn't be used in the wards as their signals can interfere with electronic medical equipment.

Staying with Children in Hospital

We encourage parents or carers to spend as much time as possible with a child during their hospitalisation. Where possible, we also encourage you to assist with their washing, dressing, feeding and entertainment as this helps minimise any distress of them being cared for by strangers.

Types of Accommodation

North West Private Hospital offers a high standard of accommodation with both shared and private rooms. All general patient rooms have ensuite facilities (some shared), specifically designed for maximum access.

All rooms in Rivendell Clinic are private with their own ensuite.

While we'll make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to admit you to a shared room.

All public maternity patients are admitted to shared accommodation.

Discharge

We ask that you vacate your room by 10 am on the day you leave hospital so that we can prepare for the next patient.

Please check with your nurse or clinical nurse manager before leaving the ward to collect any xrays or medication, and to confirm if you have any follow up appointments.

All patients are required to report to reception, located in the main entrance, to be formally discharged.

Reception is open Monday to Friday, between 8 am and 7 pm.

A comfortable area for you to wait for transport is provided in the hospital foyer.

Getting Home

It's particularly important that you arrange how you'll get home from hospital. It may or may not be appropriate for you to drive yourself home. Please discuss this with the hospital staff and your doctor prior to discharge.

Special arrangements can be made to assist DVA patients get home safely after their hospital stay.

Short Stay

It's important that short stay patients are familiar with the following processes and information to ensure their day surgery or procedure runs smoothly.

  • Pre-Admission
  • Admission
  • Discharge

North West Private Hospital has a Veterans' Liaison Officer who can assist DVA patients and co-ordinate all aspects of their hospital stay.

Pre-Admission

Information in this section explains what happens in preparation for your admission to our Day Surgery Unit.

Your Hospital Booking

Your booking will be made through your doctor's rooms.

Complete Admission Paperwork

You should receive admission paperwork from your doctor. Please complete all the 'Patient' sections on the form and return it to the reception desk at the hospital at least three working days before your scheduled surgery or procedure. This will confirm your booking and ensure that we have everything ready for your arrival.

In some cases your doctor may book you in for the next day. It's important you contact us as soon as possible to confirm your admission and details relating to your hospital stay.

Confirm Cost Coverage

Your out of pocket expenses for your procedure will depend on your health fund and level of cover. Should you have any questions regarding the cost of your procedure or surgery, please contact us and ask to speak to our Business/Administration Office.

It's your responsibility to pay for any costs you may incur. Contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered. See the following sections for additional information:

Admission Confirmation

It's important to confirm your details including the date and time of admission, your procedure and your expectations relating to discharge and post-discharge care.

The hospital will endeavour to contact you. If we've been unsuccessful and it's less than 48 hours prior to your admission, please contact us Monday to Friday, between 10 am and 4 pm and ask to speak to our Day Surgery Unit staff. At this time we'll confirm your admission details, medications, fasting requirements and your procedure, what to expect and post-discharge arrangements. This call will take between 5 and 15 minutes.

Getting Ready for Hospital

Before coming to hospital, please organise and note the following:

  • Shower at home before coming to hospital including washing your hair and cleaning your teeth
  • Don't apply talcum powder, deodorant, make-up, nail polish, etc.
  • Wear loose and comfortable clothing and low heeled shoes
  • If you're bringing a child to hospital for a surgery or procedure, it's not advisable to bring other children with you as there are no facilities at the hospital to care for them
  • Take your current medications as usual on the day of surgery, with a sip of water, unless otherwise instructed by your doctor or anaesthetist

Please arrange to be collected after your surgery or procedure by a responsible adult.

To ensure privacy and a quiet atmosphere for other patients, visitors are asked to return at discharge to collect you. In the case of children, one parent or carer is allowed to remain with the child before and after surgery.

What to bring to Hospital

Please remember to bring the following to hospital with you as applicable to you:

  • All medications in original packaging that you are currently taking
  • Relevant xrays
  • Medicare card
  • Private health insurance membership card
  • Pensioner card
  • Veterans' affairs entitlement card
  • Safety Net or pharmacy entitlement card
  • Drivers licence or accepted identification
  • Workers Compensation or other accident insurance details
  • Any letters from your doctor
  • Blood Group card (if available)
  • Glasses and physical aids (walking sticks, hearing aids, etc.)
  • A book to read, walkman or iPod
  • Children are encouraged to bring a favourite toy or teddy

Please don't bring the following items with you:

  • Jewellery excluding a wedding ring
  • Large sums of money
  • Mobile phones
  • Other valuables

The hospital accepts no responsibility for the security of patient possessions, including jewellery, watches and money. Any valuables brought into the hospital can be signed in to the hospital's security safe for the duration of your stay.

Note that mobile phones shouldn't be used in some areas of the hospital as their signals can interfere with electronic medical equipment.

Admission

Fasting

It may be necessary for you to fast prior to your procedure or operation. This means no fluids or food by mouth. Please follow the instructions in the pamphlet, 'Important Information Concerning Anaesthesia', which should have been mailed to you.

If you haven't received this pamphlet, please contact the Day Surgery Unit at the hospital.

If the patient is a child, he/she must be kept under continuous observation by the parent/guardian or the person responsible for the welfare of the child, to ensure they have fasted.

It's advisable to refrain from smoking a minimum of twelve hours prior to your surgery or procedure.

Cold or Illness

Please contact the Day Surgery Unit or your doctor if you develop an illness prior to surgery.

On Arrival

Your admission time will have been advised to you by either the Front Office or Day Surgery staff.

It's most important to arrive on time for your appointment as you may require medication prior to your operation.

On arrival, please register at reception. You'll then be shown to the Day Surgery Unit, prepared for your operation or procedure and usually you'll then be seen by your anaesthetist.

We wish to advise that you may experience some delay or waiting time prior to your surgery. This delay is necessary to accommodate the clinical scheduling requirements of your treating doctors. We appreciate your understanding and apologise for any inconvenience that this may cause.

What to Expect

Many diagnostic procedures only require sedation in order to make the patient pleasantly drowsy, yet comfortable enough for the doctor to perform the necessary procedure. Usually a sedative drug is given via a needle inserted into the back of your hand. Many patients don't recall this and only become aware when they're back in the recovery unit.

After your surgery or procedure you'll wake up in recovery where experienced staff will care for you. Once you've recovered from the effects of anaesthesia, you'll be transferred to the Day Surgery Unit where you'll continue your recovery in a reclining chair. You'll then be offered light refreshments prior to discharge.

Usually patients are discharged two to four hours after the operation or procedure. For more complex procedures, the length of stay will depend on your post-operative condition.

Children

Children are encouraged to visit the hospital prior to their admission and one family member or carer is invited to remain with the child before and after surgery.

Types of Accommodation

Patients should be aware that our short stay facilities are shared unisex accommodation.

Discharge

All patients are required to be formally discharged by the Day Surgery Unit staff.

On discharge, you'll be given any necessary instructions, including a prescription for any medications ordered and details of a follow up appointment with your doctor.

A comfortable area for you to wait for transport is provided in the hospital foyer.

Getting Home

If you've had heavy sedation or a general anaesthetic, you won't be permitted to leave the unit alone. Please note the following:

  • You'll need to arrange to be picked up and organise a responsible adult to be present with you for the first night you're at home
  • Staff will contact the person who is picking you up when you're fit to go home
  • Transportation home by taxi is not permitted without an escort who accepts responsibility to take you home
  • For your own comfort and safety, you shouldn't take any alcoholic beverage for at least 24 hours after discharge
  • After general anaesthetic, patients aren't permitted to drive any motor vehicle, operate machinery or make any important decisions for at least 24 hours

Special arrangements can be made to assist DVA patients get home safely after their hospital stay.

If you have any questions regarding your day surgery admission, please contact the hospital.

Maternity

It's important that all maternity patients are familiar with the processes and information outlined below as there are specific activities you need to do, so that your hospital stay runs smoothly.

  • Pre-Admission
  • Admission
  • Discharge

Pre-Admission

Information in this section explains what happens in preparation for your admission to hospital including administrative tasks and what to do to prepare for your hospital stay.

Your Hospital Booking

You'll receive admission paperwork from your obstetrician. Please ensure you complete the forms and return them to the hospital as soon as possible. Your Booking-In Clinic appointment will then be arranged.

Booking-In Clinic

After your initial visit to your obstetrician, you'll be referred to our Booking-In Clinic. This clinic is held every Monday (excluding public holidays) and lasts approximately 30 minutes. At this appointment, all relevant medical history and records will be taken and you'll be advised about all the services we provide and how to access them. You'll also be advised what happens at time of admission.

Confirm Cost Coverage

Public patients:

  • Have no admission costs
  • Cover costs relating to extras (e.g. having a television at your bedside)
  • Who wish to have a private room, have the option of self-insuring their hospital admission

Private patients are responsible for any costs they may incur. Contact your health insurer to confirm exactly what costs will be covered. See Insurance & Accounts for additional information.

Admission Confirmation

It's important to confirm your admission details by attending the Booking-In Clinic and any Midwives Clinic Appointments that are made for you so that you don't need to concern yourself with this on arrival at the hospital.

What to bring to Hospital

For labour:

  • Cool, loose, comfortable clothing (e.g. old large t-shirt or nightie)
  • Warm socks
  • Drinks and snacks (ie., mineral water, non-acidic juices, fresh fruit, yoghurt, glucose sweets)
  • Hair bands and shower cap for long hair
  • Bathers, eg., board shorts (especially for Dads or support person)
  • Massage oil (e.g. lavender scented oil)
  • Camera with enough film / batteries / memory card space 
  • Music on tapes or CDs

NB:  Hospital Policy prevents filming of the actual birth but can be used afterwards.

For after the birth:

  • Telephone list to inform family and friends of birth (money for telephone if needed)
  • Personal toiletry items
  • Comfortable clothing for day wear
  • Night attire including dressing gown (with an easy opening for breastfeeding)
  • Slippers or other suitable footwear
  • Nursing bras and pads for breastfeeding
  • Sanitary pads (maternity and lighter flow)
  • Watch or small clock
  • Medicare card
  • Pen

For your baby:

  • Baby singlets
  • Baby gowns / clothes / growsuits
  • Hat, mittens, socks / booties
  • Nappies if using disposables
  • Baby wipes
  • Bunny rugs
  • Baby bath solution
  • Bottles, teats, formula (if you are planning to artificially feed)
  • Clothing to take your baby home (e.g. bonnet, warm jacket, at least two nappies and pins)
  • Approved child safety restraint (ensure it's correctly fitted in the car ready for discharge)

These items will not be supplied by the hospital.

Admission

Fasting

If your admission to hospital is planned (e.g. elective caesarean or induction), you may need to fast before coming to hospital. Please speak to your doctor or midwife for specific information related to your needs at least one day prior to your admission.

Before Leaving Home

Please contact Huon Ward on 03 6432 6030 so that we can prepare for your arrival.

Note that this isn't required for planned admissions such as elective caesarean birth or induction.

On Arrival

As the arrival time for maternity patients varies, please familiarise yourself with the information on what you should do at the various times throughout the day and night when arriving at the hospital.

For arrival during office hours (every day, 8am – 7pm):

  • Proceed directly to the Huon Ward via the main entrance and reception area
  • If further directions or information is required, enquire at reception

For arrival outside of office hours:

  • Between these times, the internal door is locked for security reasons
  • Access can be obtained by calling Huon Ward via the intercom located on the wall in the entrance foyer (inside the automatic sliding door)

For planned admissions

  • Please ensure you arrive at the hospital at the time designated by the hospital or your doctor
  • On arrival please register at reception
  • After registration at reception, you'll be shown to your room

Types of Accommodation

North West Private Hospital maternity facilities offer a high standard of accommodation with both shared and private rooms.

All rooms have ensuite facilities, specifically designed for maximum access.

While we'll make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to admit you to a shared room.

Public patients are admitted to a four person ward with shared facilities.

Discharge

We ask that you vacate your room by 10 am on the day you leave hospital so that we can prepare for the next patient.

All patients are required to report to reception to be formally discharged. Reception is open Monday to Friday, between 8 am and 7 pm. Patients are discharged from the ward on weekends and public holidays.

A comfortable area for you to wait for transport is provided in the hospital foyer.

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