Your Hospital Stay

It's important that general admission patients are familiar with the processes and information on this page as there are specific tasks which you need to attend to, so that your hospital stay runs smoothly.

  • Pre-Admission
  • Admission
  • Discharge
Your Hospital Stay

General

Pre-Admission

Your Hospital Booking

The booking for your hospital stay will be made by your admitting doctor. You may be given a Patient Registration Form to complete.

Complete Admission Paperwork

Please complete all the 'Patient' sections on the form and return it to the reception desk at the hospital at least three working days before your scheduled surgery or procedure. This confirms your booking and will ensure that we have everything ready for your arrival.

Confirm Cost Coverage

Prior to your admission, please contact our Members Check department during office hours to verify your insurance and to assist you with any questions you may have about insurance and the cost of your hospital stay. For further information see:

Pre-Admission Clinic

This clinic provides education, medical review and allows identification of any discharge planning or other special needs you may have after your surgery.

If you require a pre-admission review, an appointment will be made for you once your surgery is confirmed.

Admission Confirmation

It's important to confirm your details including the date and time of admission, your procedure and your expectations relating to discharge and post-discharge care.

The hospital will endeavour to contact you. If we've been unsuccessful and it's less than 48 hours prior to your admission, please contact us Monday to Friday, between 8 am and 4 pm to speak to the admissions clerk and confirm your admission details. This call will take approximately 10 minutes.

What to bring to Hospital

Please remember to bring the following to hospital with you as relevant to you:

  • Medicare card
  • Private health insurance membership card
  • Veterans' affairs entitlement card
  • List o current medications from your GP
  • All medications in their original packaging that you are currently taking
  • Sleepwear, dressing gown and slippers or comfortable shoes
  • Personal toiletries (e.g. toothbrush, toothpaste, soap)
  • Glasses and mobility aids (e.g. walking sticks, hearing aids)
  • CPAP if used

Please don't bring the following items with you:

  • Talcum powder
  • Jewellery
  • Large sums of money
  • Other valuables

Admission

On Arrival

On the day of your admission, ensure you arrive at the hospital at the time designated by the admissions clerk or your doctor. On arrival, please register at reception. You'll then be escorted to your room.

We provide all patients with a locked drawer for medication and personal items. The hospital accepts no responsibility for the security of patient possessions, including jewellery, watches and money. Any valuables brought into the hospital can be signed in to the hospital's security safe for the duration of your stay.

Note that mobile phones shouldn't be used in the wards as their signals can interfere with electronic medical equipment.

Staying with Children in Hospital

We encourage parents or carers to spend as much time as possible with a child during their hospitalisation. Where possible, we also encourage you to assist with their washing, dressing, feeding and entertainment as this helps minimise any distress of them being cared for by strangers.

Types of Accommodation

North West Private Hospital offers a high standard of accommodation with both shared and private rooms. All general patient rooms have ensuite facilities (some shared).

All rooms in Rivendell Clinic are single with their own ensuite.

While we'll make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to admit you to a shared room.

All public maternity patients are admitted to shared accommodation.

Discharge

We ask that you vacate your room by 10 am on the day you leave hospital so that we can prepare for the next patient.

Please check with your nurse before leaving the ward.

A comfortable area for you to wait for transport is provided in the hospital foyer.

Getting Home

It's particularly important that you arrange how you'll get home from hospital. It may or may not be appropriate for you to drive yourself home. Please discuss this with the hospital staff and your doctor prior to discharge.

Special arrangements can be made to assist DVA patients get home safely after their hospital stay.

Day Procedures

Getting Ready for Hospital

Before coming to hospital, please organise and note the following:

  • Shower at home before coming to hospital including washing your hair and cleaning your teeth
  • Don't apply talcum powder, deodorant, make-up, nail polish, etc.
  • Wear loose and comfortable clothing and low heeled shoes
  • If you're bringing a child to hospital for a surgery or procedure, it's not advisable to bring other children with you as there are no facilities at the hospital to care for them
  • Take your current medications as usual on the day of surgery, with a sip of water, unless otherwise instructed by your doctor or anaesthetist

Please arrange to be collected after your surgery or procedure by a responsible adult.

To ensure privacy and a quiet atmosphere for other patients, visitors are asked to return at discharge to collect you.

Admission

Fasting

Fasting and other pre-admission instructions will be provided in the pre-admission phone call.

Cold or Illness

Please contact the Day Surgery Unit or your doctor if you develop an illness prior to surgery.

On Arrival

Your admission time will have been advised to you by either the Front Office or Day Surgery staff.

It's most important to arrive on time for your appointment as you may require medication prior to your operation.

On arrival, please register at reception. You'll then be shown to the Day Surgery Unit, prepared for your operation or procedure and usually you'll then be seen by your anaesthetist.

We wish to advise that you may experience some delay or waiting time prior to your surgery. This delay is necessary to accommodate the clinical scheduling requirements of your treating doctors. We appreciate your understanding and apologise for any inconvenience that this may cause.

What to Expect

After your surgery or procedure you'll wake up in recovery where experienced staff will care for you. Once you've recovered from the effects of anaesthesia, you'll be transferred to the Day Surgery Unit where you'll continue your recovery in a reclining chair. You'll then be offered light refreshments prior to discharge.

Usually patients are discharged two to four hours after the operation or procedure. For more complex procedures, the length of stay will depend on your post-operative condition.

Day Procedure Unit

Patients should be aware that our day stay facilities are shared unisex en.

Discharge

All patients are required to be formally discharged by the Day Surgery Unit staff.

On discharge, you'll be given any necessary instructions, including a prescription for any medications ordered and details of a follow up appointment with your doctor.

A comfortable area for you to wait for transport is provided in the hospital foyer.

Getting Home

If you've had heavy sedation or a general anaesthetic, you won't be permitted to leave the unit alone. Please note the following:

  • You'll need to arrange to be picked up and organise a responsible adult to be present with you for the first night you're at home
  • Staff will contact the person who is picking you up when you're fit to go home
  • Transportation home by taxi is not permitted without an escort who accepts responsibility to take you home
  • For your own comfort and safety, you shouldn't take any alcoholic beverage for at least 24 hours after discharge
  • After general anaesthetic, patients aren't permitted to drive any motor vehicle, operate machinery or make any important decisions for at least 24 hours

Special arrangements can be made to assist DVA patients get home safely after their hospital stay.

If you have any questions regarding your day surgery admission, please contact the hospital.

Maternity

Your Hospital Booking

You'll receive admission paperwork from the Public Antenatal Clinic or your Private Obstetrician. Please ensure you complete the forms and return them to the hospital as soon as possible.

Confirm Cost Coverage

  • Public patients have no admission costs
  • Private patients are responsible for any costs they may incur. Contact your health insurer to confirm exactly what costs will be covered. See Insurance & Accounts for additional information.

Admission Confirmation

It's important to confirm your admission details by 30 week gestation by attending or contacting North West Private Hospital.

What to bring to Hospital

For labour:

  • Cool, loose, comfortable clothing (e.g. old large t-shirt or nightie)
  • Warm socks
  • Drinks and snacks (ie., mineral water, non-acidic juices, fresh fruit, yoghurt, glucose sweets)
  • Hair bands and shower cap for long hair
  • Bathers, eg., board shorts (especially for Dads or support person)
  • Massage oil (e.g. lavender scented oil)
  • Camera  
  • Music 

NB:  Hospital Policy prevents filming of the actual birth.

For after the birth:

  • Personal toiletry items
  • Comfortable clothing for day wear
  • Night attire including dressing gown (with an easy opening for breastfeeding)
  • Slippers or other suitable footwear
  • Nursing bras and pads for breastfeeding
  • Sanitary pads (maternity and lighter flow)

For your baby:

  • Baby singlets
  • Baby gowns / clothes / growsuits
  • Hat, mittens, socks / booties
  • Nappies
  • Baby wipes
  • Bunny rugs
  • Baby bath solution
  • Bottles, teats, formula (if you are planning to artificially feed)
  • Clothing to take your baby home
  • Approved child safety restraint (ensure it's correctly fitted in the car ready for discharge)

These items will not be supplied by the hospital.

Admission

Before Leaving Home

Please contact Huon Ward on 03 6432 6030 so that we can prepare for your arrival.

Note that this isn't required for planned admissions such as elective caesarean birth or induction.

On Arrival

As the arrival time for maternity patients varies, please familiarise yourself with the information on what you should do at the various times throughout the day and night when arriving at the hospital.

For arrival during office hours (every day, 8am – 6:30pm):

  • Proceed directly to the Huon Ward via the main entrance and reception area
  • If further directions or information is required, enquire at reception

For arrival outside of office hours:

  • Between these times, the internal door is locked for security reasons
  • Access can be obtained by calling Huon Ward via the intercom located on the wall in the entrance foyer (inside the automatic sliding door)

For planned admissions

  • Please ensure you arrive at the hospital at the time designated by the hospital or your doctor
  • On arrival please register at reception
  • After registration at reception, you'll be shown to your room

Types of Accommodation

North West Private Hospital maternity facilities offer a high standard of accommodation with both shared and private rooms.

All rooms have ensuite facilities.

While we'll make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to admit you to a shared room.

Public patients are admitted to a four person ward with shared facilities.

Discharge

We ask that you vacate your room by 10 am on the day you leave hospital so that we can prepare for the next patient.

A comfortable area for you to wait for transport is provided in the hospital foyer.

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